The future of family mental health care

Whether it’s virtual therapy, psychiatry, or coaching — Brightline will work with you to find the right support for your kids & teens. Chat with an expert within minutes and schedule a video visit within days.

Get Started

Have questions about your coverage or which care is right for you? Call (888) 224-7332 to speak with a Brightline team member about our services (M-F 8am-9pm local time). Available nationwide.

dad and son on laptop masked

Important notice regarding your Brightline membership

Brightline is discontinuing its national pediatric mental health service effective December 31, 2024. For any immediate or near-term pediatric mental health support needs, Amazonians and their household members can choose any of the following options:

Brightline Symbol - black

  • Current Brightline clients:

Amazonians currently using Brightline for pediatric mental health care will have until December 31, 2024 to use up any remaining free sessions of their 5 free counseling or coaching sessions benefit.

  • New engagements:

Amazonians that do not have a current care plan in effect with Brightline but wish to use Brightline’s services can sign up with Brightline for pediatric mental health support until October 31, 2024, but must also use any remaining sessions of their 5 free sessions by December 31, 2024.

  • Switching

Amazonians interested in switching over their current care from Brightline or starting a new care plan with a new provider can reach out to My HR for assistance. Learn more about Amazon's pediatric mental health EAP benefit by visiting the mental health and well-being page on A to Z. You can also check out Resources for Living (RFL) for additional resources for parents and children who may need help.

Created by parents, for parents

Hear from our parents & caregivers

In just a few weeks, my son has learned some important and useful skills to manage his anxiety. His therapist is supportive, engaging, and paces the therapy in a way that helps my son feel successful.

Brightline member

brightline mom and son telehealth therapy at home school age 1 c881000e41

Need help?

Contact Member Support at (888) 224-7332 or [email protected] if you have questions about your child's care or general inquiries related to Brightline services.