Brightline offers virtual mental health coaching and therapy for families with kids and teens ages 0 to 17 years old. Brightline’s expert team of coaches, therapists, and prescribers offer live sessions for your child to support a broad spectrum of needs.

When you sign up for Brightline, your family will have immediate access to confidential care and resources for parents and caregivers to support their kids’ mental well-being, including: 

• Connect+ Membership: Serves as a digital front door to direct families to the right care based on validated clinical assessments. You also have access to an expanded content library plus group classes and on-demand chat with a personal Brightline Coach.

• Coaching: Skills-based programs led by expert mental health coaches to help children and teens through everyday challenges in 30-minute sessions.

• Care: Personalized care via video visit with child and adolescent psychologists, psychiatrists, and other specialists to help with common conditions like anxiety, depression, ADHD, disruptive behavior, and more.

This benefit is available to all Amazon employees and members of their households, including children who are aged 0 to 17 years. It covers up to 5 coaching and/or therapy sessions per eligible member per issue per year at no cost to the employee.

In addition, Amazonians in the U.S. enrolled in Cigna, Aetna or Premera medical plans through Amazon can avail Brightline as a covered benefit once the 5 sessions per issue per eligible member are exhausted for coaching and therapy. Medication management may also be covered by these medical plans. Standard cost share will apply when medical plan coverage is used. Brightline will check and confirm eligibility when members sign up.

We support kids, tweens, and teens ages 0-17. Our Brightline Coaching programs are tailored to the age of your child. We support new parents and caregivers who have kids ages 0–5, and work directly with older kids and teens ages 6-17. Behavioral therapy and medication support are offered for ages 6-17. Teens who turn 18 while in our care will continue to receive support until they are discharged.

Coaching deals with behaviors or emotions that your child is experiencing in shorter, focused sessions. Expert behavioral health coaches teach new skills that address things like separation anxiety or tantrums. Coaches then practice these skills with the child, motivating them to work towards positive change and reaching their goals.

In therapy, the therapist or psychologist and your child work together to look at behaviors and emotions and then try to understand the root cause of them. By asking bigger "why" questions and diving into the past, symptoms can be identified and reduced. Therapy is also used to assess, diagnose, and treat more severe or complex conditions.

All Brightline coaches hold a master’s degree in a psychology-related field or a bachelor’s degree with a coaching certification and have 5+ years of experience working with children, teens, and families. All Brightline therapists are licensed mental health professionals with a master’s degree and are highly trained to support children, teens, and families.

Yes. One recent survey showed that 85% of parents who had a child participating in virtual behavioral health services said their child benefited from that care. We know that for some kids and teens, it’s not always easy to talk to someone new about their challenges or feelings. Kids often feel more relaxed and open to sharing from the comfort and privacy of their home.

For more information about mental health benefits available through your medical plan, contact Resources for Living (RFL) 24/7 at resourcesforliving.com/amazon or 1-833-721-2323 to speak with a Care Partner.