CAREERS: OPPORTUNITIES / JOB DESCRIPTION

Care Operations Manager (Therapy)

At Brightline | Remote

 

 

 

About Us

 

Brightline is on a mission to build a bright future for every child, bringing extraordinary behavioral health care to children and families.

 

We’re in the middle of a behavioral health crisis that we can’t ignore—especially not when it comes to our children. 1 in every 5 children has a behavioral health condition, yet up to 80% still get little or no help. Far too many families face insurmountable barriers when their child really needs help, and parents are too often left feeling alone and without the support they need. We can do so much better. That’s why we’re here! 

 

When you join Brightline, you’re joining a team that has an unstoppable drive to change the lives of families across the country. We’re a team of thoughtful problem-solvers, expert and kind clinicians, and experienced operators and technologists. Above all, we’re committed to helping each other succeed, learn, and grow—all while bringing care to families when, where, and how they need it.

 

No matter what you’re looking for in your next role, we’re pretty confident that you’ll #FindItAtBrightline.

 

 

About the Role

We are looking for an operations manager who will partner with our clinical leaders to support the day to day functions of our therapy team. This role will focus on supporting and improving key processes that will enable us to run an efficient and effective clinical practice. The right person for this role thrives on creatively solving hard problems, digging into data to find opportunities for improvement, and delivering business results. This role is for you if you love hard operational challenges — you should be highly self-motivated, a strong team player, and eager to tackle whatever challenges come your way. This role is a critical part of Brightline’s mission to build a foundation of operational excellence. 

If you haven't jumped right to "Apply Now" then read on for all the great things you will get to support!

Responsibilities include: 

  • Support the process: Drive day to day operations to support our large scale therapy team. Manage scheduling, support utilization and participate in operational changes and process updates to name a few! 
  • Refine the details: Maintain accurate and up to date clinical policies and procedures, promote operational efficiencies and assist in solving unique challenges.
  • Be a team player: Provide direction and motivation to therapy managers and staff. Collaborate with cross-functional teams to support business initiatives and goals.
  • Have an eye for excellence: Support the development and ongoing monitoring of a business focused on operational excellence and world-class care.

About You

You will thrive at Brightline if you have:

  • A passion for our mission to redefine behavioral health for children and their families
  • Experience supporting operational excellence, particularly in a behavioral healthcare or virtual care environment
  • Strong skills in collaboration and cross-functional partnership
  • A demonstrated ability to balance effective and efficient operational skills with the warmth of our culture and values
  • Outstanding written and verbal communication skills
  • An ability to pivot and adapt to a regularly changing environment
  • An undergraduate degree is required, a graduate degree with a focus on behavioral health is a plus

 

Brightline is a nationally distributed team with many of our team members located throughout the country, some of those being: New York, Boston, Seattle, Portland, Atlanta, Houston, Denver, Minneapolis, San Diego, and Los Angeles. The Brightline office is headquartered in the SF Bay Area, but we consider all local and remote (U.S.) candidates. 

 

At Brightline, we believe that collaborative, diverse, and empathetic tech & product teams can create transformational products to change the lives of families across the country. In a conscious effort to create a diverse and inclusive environment for our employees and the families we serve, we celebrate our individual differences and walks of life. Brightline is an equal opportunity employer and encourages all applicants from every background and life experience to apply.

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