FAQs
Getting started
Brightline is a therapy and psychiatry practice that delivers expert pediatric, teen, and parental mental health care to families and kids up to age 18. Brightline’s virtual and in-person outpatient services include general therapy and psychiatry services (medication management) and psychological testing (to assess for things like learning differences, school readiness, and autism, among others). Specialized therapy and psychiatry services are also offered through focused programs for Anxiety, Obsessive Compulsive Disorders (OCD), ADHD, and Disruptive Behaviors.
Brightline’s new clinic in Brooklyn opens in April 2025. The clinical staff there will serve families who live in New York, New Jersey, and Connecticut. Families who live in states with physical clinics will be able to engage with their care as they choose — virtually, in-person, or a combination of both (hybrid).
Families who live in Massachusetts and Washington will have access to licensed therapists in those states who offer general therapy and psychiatry services (including medication management) virtually until plans for clinic build out are complete in those geographies.
California families will continue to have access to free coaching and resources with BrightLife Kids.
It depends. Out-of-pocket costs vary depending on the treatment or service. An initial therapy session typically costs $350, and ongoing sessions are $200–$275 each. On average, psychiatry sessions range from $225–$350 each. And psychological testing can fall between $2,000–$5,000 depending on whether testing is held for a singular concern, complex or multiple concerns, school readiness, or complex learning evaluations.
For many of our families, Brightline is covered by their employer or insurance — with no referrals needed. We accept insurance from Cigna, Aetna, Blue Cross Blue Shield of Massachusetts, Premera, and many more. Brightline Support can help verify whether Brightline is covered by your insurance.
If Brightline isn't covered by your insurance, your family can still access all that Brightline has to offer. Call Brightline Support for information on how to submit to your insurance or if you can use your HSA or FSA benefit.
Brightline Support is available Monday–Friday from 8am–12am EST by calling (888) 224-7332.
Starting care
Brightline supports kids and teens up to age 18 and their families, with care tailored to their unique needs. Teens who turn 18 while in our care will continue to receive support as appropriate and providers will create a transition plan for their next chapter.
Ask us! During your onboarding, we will do an in-depth diagnostic evaluation. We will gather details about your child’s developmental history, as well as any patterns or changes you’ve noticed. Together, we will decide whether it's the right time for therapy.
It depends on what your child needs. Your therapist will partner with you to create a personalized care plan. Part of the plan will include an estimated number of sessions. The number can vary based on two things — the program your child is in and how they progress over time. Our goal is to help your child feel better and to progress them out of care once they are equipped with the skills they need to thrive long term.
Yes. If your child is in therapy, you will be able to participate in sessions along with your child. You also have the option of having caregiver-only sessions with your child’s therapist. And, depending on your child’s age, stage of development, and the main reason you’re seeking support, it might be the case that most of the sessions could be held with the caregiver-only.
Our programs
We provide specialized care for kids and teens up to age 18. This care involves parents and caregivers in their child’s journey. Everything you need is in one place — as your child’s needs change, their care plan will evolve.
All Brightline therapists and coaches use evidence-based therapies in their care approach. Some examples include Cognitive Behavioral Therapy (CBT), Exposure and Response Prevention (ERP), Parent Management Training (PMT), and Acceptance and Commitment Therapy (ACT), among others. All intervention strategies offered at Brightline are supported by research that shows they work for the types of issues you’re looking to address, and are matched to your child’s needs.
It depends on what your child is going through and how they respond to their treatment. Your child’s care plan will be developed with you during the evaluation and follow-up sessions at Brightline. The estimated length of care may change depending on your child’s response to care being provided. At each step of the way, the care journey is a collaborative effort between you, your child, and your Brightline provider.
Our mobile app
The Brightline app is available for download at the Apple App Store and Google Play Store.
Through the Brightline app, you can learn about our services, do an assessment to determine what kind of care is recommended for your family, book or reschedule sessions, and explore an on-demand library of resources like articles and videos.
You can also contact Brightline Support to ask questions about your account, insurance, costs, or your family's care. And you can access emergency services, if needed.
You can, but attending sessions from your phone isn’t recommended.
Here's why: When your care team can see you and/or your child on a wider screen, they are able to see and understand each person's body language and how you are interacting with one another (which is important!). And being in a quiet, private, and still environment eliminates distractions and allows everyone to share without concern about sensitive information being heard. We recommend against joining from your car, whether it’s moving or parked.
All that said, our number one goal is to make your family’s care as convenient and flexible as possible. If you do need to take a session from your phone via the app, we understand. Your therapist will work with you to get the most out of the session.
Contact us
Call 888-224-7332 to reach Brightline Support. You can also chat with Brightline Support via the Messages link after logging-in through our mobile app or web app.
We are always open to improvements and want to hear from you. Please email [email protected] with any feedback. Be sure to include your name, phone number, and a brief summary of your experience.
In order to protect your privacy, please do not include any protected health information (PHI) in the subject line or body of the email; communication via email over the internet is not secure.
Data & Privacy
Brightline handles provider and client information with the utmost care. The team has a program in place to comply with HIPAA and applicable data privacy laws. Its highest priority is the safe and secure management of Personally Identifiable Information (PII) and Protected Healthcare Information (PHI).
The team addresses this critical challenge in various ways, including:
We protect the security of the information you provide to us with reasonable and appropriate physical, electronic, and administrative safeguards.
We use industry-standard SSL-encryption to enhance the security of data transmissions.
Your account information is password-protected for your privacy and security.
Negotiating and signing Business Associate Agreements (BAA) with all other platforms that may store PHI, ensuring the vendor remains compliant with our program standards for protecting your information
The documentation below provides additional information concerning these concepts and more. For questions about our privacy practices, please contact us at: [email protected]. Brightline routinely updates the company's various service documents to reflect a constantly changing legislative and policy landscape. Please review these documents to ensure you remain compliant while using Brightline services. The most recent versions are linked below.
Crisis & Emergency Resources
Our services are not designed for acute treatment of severe behavioral health systems.
If you or someone you know is in crisis or needs immediate help, you should dial 911 or visit an emergency room.
In the event you are experiencing emotional distress, please contact the National Suicide Prevention Hotline: Crisis Text Line at 1-800-273-8255, text 988, or text “Home” to 741-741, to obtain immediate assistance.
You can also check out hellobrightline.com/safety for more information about safety tips and resources.