Our digital platform, Brightline Connect, our Coaching programs, and clinical Care services - including behavior therapy, evaluation and medication support, and speech therapy - are available nationwide, including in Alaska and Hawaii.

Brightline services are all delivered virtually, by video visit and through Brightline Connect. This allows us to bring care right to families, wherever and whenever they need it. We also know that telehealth is effective and even preferred by many families. In fact, in one recent survey, 85% of parents who used tele-behavioral health services during the COVID-19 pandemic said their child benefitted from that care. Learn more about the effectiveness of telehealth here: Review of key telepsychiatry outcomes (World Journal of Psychiatry), IPSOS poll on tele-behavioral health services for children.

Our digital platform, Brightline Connect, is currently a web-based app. You can log in on a desktop or mobile browser from whatever device you prefer by going to app.hellobrightline.com. Here, you can access everything you need for your child’s care — see upcoming appointments or book new ones, see billing information, access our rich content library with resources and articles tailored to your child’s age and areas of interest for their behavioral health and well-being, even chat with a Brightline Coach when you need more support. Access to Brightline Connect is free when you sign up for Brightline!

We’re working to expand coverage for Brightline’s services, partnering with health plans and employers across the country to cover Brightline services for many more families. Where we’re out-of-network, our Member Support team can help you understand your health insurance and reimbursement. Give us a call at 888-224-7332 to speak with a Member Support team member. Learn more on our Pricing page >

We support children, adolescents, and teenagers — from as young as 18 months all the way up through age 17, depending on the program. Behavioral therapy and medication support are offered for ages 6-17, while speech therapy is for those 18 months-11 years. Our Brightline Coaching programs are tailored to specific topics relevant to the age of your child: so for children ages 3-5, we work with parents and caregivers, while for topics relevant to older children and teens, we work directly with them.

If you’ve noticed concerning changes in your child’s behavior, you can always schedule an initial consultation with one of our therapists, who would be able to talk to you in depth about your child’s developmental history, and the changes you’ve noticed. They would then be able to work with you to figure out if now is the right time for therapy, and if it is, create a care plan with you that focuses on specific goals for your child.

We’re all here to help your child feel better and move forward, together! Your therapist or coach will create a care plan with you that will include the number of sessions. This can vary based on the program you’re in and how your child progresses over time. Our goal is to move your child out of care, to get them back to feeling better, and to equip them with the skills they can use independently to thrive long-term.

For therapy, you will be able to participate in some sessions along with your child. In terms of figuring out what frequency would make sense, that’s a great topic to discuss at your first session with your therapist.

Cognitive Behavioral Therapy (CBT) is a clinically validated form of treatment for a range of behavioral health issues. With CBT, your child’s therapist will work with your child to explore what they’re feeling and to develop coping mechanisms. At Brightline, this is the form of treatment that our therapists focus on, tailoring care to work for your child and incorporating digital exercises to teach specific coping skills — so you can use these with your child between sessions.

In studies that have been conducted on behavioral health coaching, it’s been found that approximately 62% of participants see reliable improvement following CBT-based coaching, which is the type of coaching Brightline does, and close to 70% of people find that their overall behavioral health needs are met through coaching.

Coaching is focused on learning and practicing new skills to address a particular topic — like organizational skills, anxiety, or tantrums — in short, focused sessions. While therapy is a place to answer those bigger "why" questions, understand the root cause of a feeling or a behavior and personalize a treatment plan to meet more complex needs.

Coaching:

• Short, focused sessions
• Expert behavioral health coaches
• Present and future focused
• Solutions-oriented
• Focuses on skills building
• Rooted in concepts of behavior change
• Works towards outcomes
• Motivates people to achieve their goals

Therapy

• Licensed therapists or psychologists
• May dive deeper into the past
• Generally assesses, diagnoses, and treats more severe conditions
• Focused on identifying and reducing symptoms
• May dive deeper into the past and support answering the bigger “why” questions

The duration varies for behavioral therapy and speech therapy, depending on the care plan that the therapist develops with you. This is something that you would discuss together during those first two sessions. Coaching programs are typically 4-6 sessions long.

Yes, our speech language pathologists (SLPs) need to do their own evaluation when you join Brightline. This is because children grow and progress so quickly each week. Even if your child has recently been re-evaluated by a speech therapist, their speech language needs may have changed. It is important that the speech therapist has the most accurate “picture” of your child and their needs by evaluating the child at Brightline before setting therapy goals. The evaluation will also help the clinician decide what treatment pathway is best suited for you and your child, as options for treatment can vary from clinic to clinic.

• **For kids between the ages of 18 months-3 years old: Parents will be needed for the entire session

-** For kids ages 4-5 years old: High parent involvement. The extent of involvement will be discussed at the end of the initial evaluation.

• **For kids ages 6 and above: There will be parental involvement but mainly at the beginning or end of the session, or to check in throughout the session (sometimes just needed in the same room). The extent of involvement will be discussed at the end of the initial evaluation.

All of our therapists have several years of experience practicing therapy with kids/teens, and are trained across a range of behavioral health needs among children, adolescents, and teenagers. After you schedule your initial appointment, you will get information about your therapist. If for any reason after your intake appointments, it doesn't feel like the right fit, you can always reach back out to Member Support and we can help you make a switch.

All our therapists have Master’s degrees and are licensed. They have experience specifically working with kids and teens across a range of different issues. Brightline Coaches hold a Master’s degree in a psychology-related field from top-tier universities and have experience specifically working with children as mental health professionals. Many also hold a certification in health and wellness coaching and complete extensive Brightline specific care team training that is regularly refreshed to keep them up-to-date on the best coaching practices.

It depends on what it is that you’re hoping to work on. Most of coaching programs are 4-6 weeks long, and focus on building skills or learning strategies across different focus areas depending on the child's needs. Our therapy programs are generally longer and may focus on goals across a range of areas. Upon entry into the program, you will be asked to complete a short questionnaire in order to determine whether coaching or therapy is more appropriate for your family's needs.