We want to make mental health care as easy to access as possible
We are a covered benefit in several health plans with a variety of insurance providers. We offer superbills. And our transparent out-of-pocket pricing makes it easier for families to plan and pay.
Whether we’re in network or you’re paying out of pocket, we have the information you need
Insurance coverage
Brightline is in network for many insurance carriers, including Aetna and Cigna. We can help determine eligibility and estimate copay or coinsurance.
Out-of-pocket payment
Our pricing is transparent and we can provide a monthly superbill to submit for reimbursement from your health plan. All Brightline services are HSA/FSA eligible.
FAQs about pricing and insurance
Do you accept insurance?
For most families, Brightline is covered by their employer or insurance — with no referrals needed. We accept health plans such as Aetna, Cigna, Premera, Blue Cross Blue Shield Massachusetts, and many more. Brightline Support can help verify whether Brightline is covered by your insurance. If Brightline isn't covered by your insurance, Brightline Support can provide you with information to submit to your insurance. All Brightline services are HSA and FSA eligible and we provide superbills. For more information, call Brightline Support at (888) 224-7332.
How do I know what my copay will be?
Once we know your insurance information and understand what your child’s care recommendation might be, we’ll be able to provide you with an estimate of what you can expect to pay for services.
When/how am I charged for a session?
You can give us your credit card information or add it to your account online. We accept all major credit cards as well as HSA/FSA cards. Once your payment clears, we’ll provide you with a receipt. You can also view your payment history in your Brightline account.
Does Brightline provide superbills?
Yes, we can provide superbills and share information on how to submit them to your insurance. If you request a superbill via chat, we can send it to you that way, or if you want to receive them on a regular basis, we’ll set ourselves a standing reminder to send them each month. For more information, call Brightline support at (888) 224-7332.
Can I use my HSA/FSA funds?
Yes. All Brightline services are HSA and FSA eligible. For more information, call Brightline Support at (888) 224-7332.
My insurance changed. What do I do?
Please call Brightline support at (888) 224-7332 for guidance.
What do I do if I feel I was charged incorrectly?
Please call Brightline support at 888-224-7332 for guidance.
Are there any other fees that I’ll be charged?
No. It’s free to sign up for care and there are no hidden costs. Helping families complete school paperwork, communicating with pediatricians, teachers, and other caregivers, and coordinating referrals is all part of the care we provide.
Do I have to pay to download the Brightline app?
No, there’s no cost to use the Brightline app. Download for free today to communicate with your child’s care team, upload your insurance and credit card information, and access our 24/7 Learning Hub.