Brightline is in-network with several health plans and insurance providers
We know that mental health care can be hard to find — and hard to pay for. To increase access and decrease costs to families, we’ve worked to ensure we’re in-network with several plans.
In-network coverage with select health plans and programs
Brightline services are available in person and online in NY, NJ, and CT. Care in MA and WA is online only at this time.
Insurance support
Understanding coverage
During your intake call, we can see if we’re covered under your plan and let you know if we’re in network or not.
Decoding copays
For certain plans, we can use a copay calculator that will tell us whether you will have a copay, deductible, or out-of-pocket costs.
Planning payments
We’ll take your credit card information over the phone or give you step-by-step instructions on how to add it to your account online.
FAQs about pricing and insurance
Do you accept insurance?
For most families, Brightline is covered by their employer or insurance — with no referrals needed. We accept health plans such as Aetna, Cigna, Premera, Blue Cross Blue Shield Massachusetts, and many more. Brightline Support can help verify whether Brightline is covered by your insurance. If Brightline isn't covered by your insurance, Brightline Support can provide you with information to submit to your insurance. All Brightline services are HSA and FSA eligible and we provide superbills. For more information, call Brightline Support at (888) 224-7332.
How do I know what my copay will be?
Once we know your insurance information and understand what your child’s care recommendation might be, we’ll be able to provide you with an estimate of what you can expect to pay for services.
When/how am I charged for a session?
You can give us your credit card information or add it to your account online. We accept all major credit cards as well as HSA/FSA cards. Once your payment clears, we’ll provide you with a receipt. You can also view your payment history in your Brightline account.
Does Brightline provide superbills?
Yes, we can provide superbills and share information on how to submit them to your insurance. If you request a superbill via chat, we can send it to you that way, or if you want to receive them on a regular basis, we’ll set ourselves a standing reminder to send them each month. For more information, call Brightline support at (888) 224-7332.
Can I use my HSA/FSA funds?
Yes. All Brightline services are HSA and FSA eligible. For more information, call Brightline Support at (888) 224-7332.
My insurance changed. What do I do?
Please call Brightline support at (888) 224-7332 for guidance.
What do I do if I feel I was charged incorrectly?
Please call Brightline support at 888-224-7332 for guidance.
Are there any other fees that I’ll be charged?
No. It’s free to sign up for care and there are no hidden costs. Helping families complete school paperwork, communicating with pediatricians, teachers, and other caregivers, and coordinating referrals is all part of the care we provide.
Do I have to pay to download the Brightline app?
No, there’s no cost to use the Brightline app. Download for free today to communicate with your child’s care team, upload your insurance and credit card information, and access our 24/7 Learning Hub.